Terms and conditions

Melu mizarstvo d.o.o.,

Raduha 56

3334 Luče

Slovenia

Registration number: 5472938000

Tax ID: SI66134994

IBAN: SI56 0279 7026 4419 681

Swift: LJBASI2X

Seller or Provider: Melu mizarstvo d.o.o., Tax ID: SI66134994

Buyer – any natural or legal person who buys products from the seller’s range of products in the web shop.

User – any natural or legal person who operates on behalf of a legal person and visits the web shop’s website.

The purpose of the general terms and conditions of the WooDrive web shop is to clarify the sales conditions between the seller and respective buyer, and to define the functioning of the WooDrive web shop. In accordance with the contract, a buyer is any natural or legal person who performs a purchase on the WooDrive website, regardless of whether he or she is a natural person/consumer or not.

These general terms and conditions are composed in accordance with the valid regulations of the Republic of Slovenia and shall apply to all the users of this website.

By using the WooDrive website, the user accepts the general terms and conditions of the said web shop and confirms that he or she is acquainted with them and agrees with them. If the user disagrees with the conditions, the seller suggests the buyer does not use the WooDrive web shop.

The WooDrive website is managed by the company Melu, mizarstvo d.o.o., short company name: Melu d.o.o., tax ID SI66134994, company registration number 5472938000, registered at the District Court of Celje, under no. SRG 2000/04154, entry no. 1/02487/00.

The general terms and conditions govern the operation of the WooDrive web shop, the rights of the user/buyer and the business relationship between the seller and the buyer. They can be amended or altered at any time, so the buyer should read them upon every purchase. Every amended or altered version of the general terms and conditions of the WooDrive web shop shall be dated. Based on this date, the version of the general terms and conditions published at the time of purchase shall apply.

The seller undertakes always to provide the customer with the following information:

• identity of the provider (name and address of the company, company registration number),
• contact information that allow the user fast and efficient communication (e-mail, telephone),
• essential characteristics of products or services (including after-sales and warranties),
• accessibility of products (every product or service available in the web shop should be available within a timeframe selected by the buyer based on the possibilities offered by the provider),
• conditions for the delivery of products or provision of services (method, place and time of delivery),
• all the prices must be determined clearly and unambiguously,
• method of payment and delivery,
• deadline within which it is still possible to withdraw from the contract and conditions for withdrawal; including the information on if and how much it costs to return the product – all this at a special or explicit request of the buyer,
• explanation of the procedure in case of a complaint, including all the information on the contact person or the customer service.

Due to the nature of online business, the offer of the WoodDrive web shop shall be updated and altered frequently and quickly.

Orders in the WooDrive web shop shall be carried out in the Slovenian / English / German language online, 24 hours a day, 7 days a week. Products shall be selected and ordered from a list of products on the website. All the products listed on the website of the WooDrive web shop shall be available until exhaustion of stock. The prices shall be presented as “online prices”.

Online prices are prices that apply for online sales and may differ from the prices in the retail business unit of the seller.

The prices shall be valid at the moment of submitting the order and shall not have a predetermined validity. They may change without prior notice. The prices shall be expressed in euros (€) and shall not include the value added tax (VAT). The seller is a VAT-registered business. The buyer shall pay for the goods via a pro-forma invoice, a payment card or in instalments via Leanpay.

Although we strive to provide the most accurate and up-to-date information, it may occur that an incorrect price is indicated. In this case, or in case the price of an item changes during the processing of the order, the seller will allow the buyer to withdraw from the purchase, and the seller will offer the buyer a solution that will be to the mutual benefit of both parties.

Funds paid according to the pro-forma invoices shall not be subject to interest.

The price of the product, the value of VAT and the shipping cost shall be visible in the shopping basket before the buyer completes the order.

The contractual partner for the delivery of shipments is Pošta Slovenije d.d. (Post of Slovenia), but the seller reserves the right to choose another delivery service if this allows the seller to complete the order more efficiently.

Goods shall be delivered to all the areas that can be selected in the web shop.

The ordered goods shall be delivered to an address determined by the buyer. The purchased items can also be collected personally at the collection site at the address Raduha 56, by previous appointment in the comments of the online order.

As a rule, delivery takes place in the morning hours. In the event that the buyer cannot accept the delivery at the agreed time, the delivery service will leave a written notice and the shipment can be collected at the local office of Pošta Slovenije d.d. The deadline for collecting the shipment is determined in the general conditions of the implementation of universal postal services.

The seller reserves the right to reject the delivery of goods to the buyer if the latter has outstanding previous orders or is in legal conflict with the provider with regard to a purchase via the WooDrive web shop or is misusing the right to return goods in accordance with Article 34č of the Consumer Protection Act.

The seller or its authorised delivery service reserves the right to check in an appropriate manner the identity of the person accepting the ordered products (view personal or other ID), to ensure that the items are handed to the right person.

Delivery costs are not included in the price of the items, but they are indicated in the calculation of the value of order before electronic confirmation of order, and later on the invoice.

The seller undertakes to deliver goods to the buyer in the shortest time possible.

Delivery deadlines may vary, but as a rule, it is 7 days from the date of order for items that are on stock. For products that are not on stock at the time of order, the delivery deadline shall be extended accordingly, and the seller shall inform the buyer by e-mail or telephone. In the event that the buyer does not agree with the delivery deadline, he or she is allowed to withdraw from the order immediately.

In the event that an order is placed with a pro-forma invoice, goods shall be dispatched after the funds are transferred to the transaction account of the seller.

If the seller dispatches the ordered items within the agreed timeframe, the seller shall not be held liable for any delay caused by the delivery partner.

Items are under warranty if so stated on the warranty sheet or the invoice. The warranty is valid if the instructions on the warranty sheet are followed and if the invoice is presented. The warranty periods are indicated on the warranty sheets or on the invoice. Information about the warranty is also provided on the product presentation page, in the instructions for use. If there is no warranty information, the item does not have a warranty or the information is currently unknown. In the latter case, the buyer can contact the seller, who will provide up-to-date information.

In practice, material defects are very rare. If the buyer believes that already upon purchase, the purchased items lacked the characteristics necessary for normal use or traffic and in other cases that are defined as material defects by the Consumer Protection Act, the seller must be informed correctly and no later than within two months from the day when the defect was discovered. For easier processing, the buyer must describe the defect in the notice accurately and enable the seller to inspect the item. The seller will resolve material defects and claims in accordance with the provisions of the Obligations Code and the Consumer Protection Act.

The Buyer can send product-related complaints and claims to the electronic address of the WooDrive web shop.

The Seller hereby undertakes to protect, process and store all personal data of the users and buyers in accordance with the provisions of the Personal Data Protection Act.

The website for ordering products and transfers are protected and technically/electronically secured. The seller hereby undertakes to take all the reasonable measures for ensuring the safety of all the payment-related data from the buyer’s order. However, the seller shall not be held liable for any theft of data, unless it is a result of negligent behaviour of the seller.

The seller shall store the IP addresses of all the users of the WooDrive web shop for a legally prescribed period of time. With registered members, the seller shall also store the name and surname, electronic address, contact telephone number, fax number, address and delivery address, time and date of registration, and the archive of communication with the seller.

The seller shall use the personal information exclusively for the purpose of fulfilling the order (sending info materials, offers, invoices) and other necessary communication. The user’s data shall in no case be disclosed to unauthorised persons.

The seller shall use personal data for the purpose of direct marketing and analysis of purchasing habits based on the data on purchased products and consequently, targeted marketing. The user can at any time request in writing that the seller permanently or temporarily stops using his or her personal data and purchasing data for the aforementioned purposes.

The personal data collection administrator is the company Melu d.o.o. and its employees, who manage the database as authorised persons. For the purpose of implementing the programme, analyses and various queries, the administrator can cooperate with external partners with which it has concluded appropriate personal data protection contracts.

Personal data protection is also a responsibility of the user/buyer. He or she must protect his or her username and password and have the proper software (antivirus protection) for his or her information system.

By accepting the general terms and conditions of the WooDrive web shop and by completing the registration, the user is deemed to have given express personal consent to the use and processing of his or her personal data. Based on his consent, the administrator may process personal data for the purposes specified in this section.

By accepting these general terms and conditions, the user or the buyer also confirms that he is aware of the right to view, copy, copy, supplement, correct, block and delete personal data relating to him or her, in accordance with the applicable legislation governing personal data protection.

The seller shall contact the user via remote means of communication only if the user does not expressly object to this, and in accordance with the provisions of the Electronic Communications Act.

The seller’s promotional e-mails will contain the following components:

• They will be clearly and unequivocally marked as advertising messages,
• the sender will be clearly visible,
• various campaigns, promotions and other marketing techniques will be marked as such. Also, the conditions of participation in them will be clearly defined,
• the way to unsubscribe from receiving advertising messages will be clearly presented,
• the seller will expressly respect the user’s wish not to receive advertising messages.

Feedback or comments from users and product reviews written by users or customers are part of the functionality of the store, intended for the user community. The seller shall allow any store user to post an opinion. After reviewing them, the seller will delete opinions or contributions that are offensive in any way or that, in the seller’s opinion, do not benefit other users and visitors. By submitting an opinion or comment, the user expressly agrees to these conditions and allows the seller to publish a part of or the entire text in all electronic and other media. The seller has the right to use the content indefinitely and for any purpose that is in the seller’s business interest, including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and warrants that he or she is the owner of the material and moral copyrights for the written opinions and comments, and that these rights are transferred to the seller exclusively and indefinitely.

The seller shall make every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, the characteristics of the items, the delivery time or the price can change so quickly that the seller will be unable to correct the information on the websites on time. In such a case, the seller will inform the buyer about the changes and allow him to withdraw from the order or exchange the ordered item, or will offer the buyer a solution that will satisfy both parties.

The seller shall endeavour to provide appropriate photographs for all the items sold on the website, however, these are only symbolic. In case of any differences between the photograph and the actual item, this does not affect the specification of the item itself. Any decorative items that may appear in a photograph are not included in the offer and are not the subject of the order. The material (photographs, attachments etc.) are copyrighted and owned by the manufacturer or an authorized partner for certain product groups.

The seller shall not be responsible for the content of opinions about items written by users. The seller shall not be responsible for the information in the reviews and rejects any responsibility arising from the information in the reviews.

The easiest way to navigate the WooDrive web shop is to search by Product Categories.

The user can select a product by clicking on the “Add to basket” button. The user can review the selected products in the shopping basket by clicking on “My basket”.

By clicking “Add to basket” the buyer declares:

• that, in accordance with the law, he/she is older than 18 years,
• that he or she has not been deprived of his or her business capacity.

Before making a purchase, the buyer must provide the required contact information (name and surname/title of the legal entity, address of residence/head office of the legal entity, phone number, e-mail address), which we need to confirm and complete the order and deliver the product. The buyer must enter at least one valid phone number.

If the message was delivered successfully, the text “The order was submitted successfully” will be displayed on the website. In addition, an e-mail with the details of the buyer’s order will be sent to the e-mail address he or she entered during the order submission process.

After placing the order, the buyer will receive an e-mail (with the title: Order Confirmation) to the e-mail address that he or she entered when placing the order, with the details of his or her order, and with a notification that the order has been placed and recorded. From this moment, all prices and other conditions are fixed and valid for both the seller and the buyer. In the above-mentioned e-mail, the buyer will also be informed of the right to withdraw from the contract (applies only to consumers, i.e. natural person buyers), and who he or she can contact in the event of a delay in delivery or in the event of a complaint.

The seller will review the order, check the availability of the ordered items and confirm the order or reject it if there is a reason to do that. The seller can call the buyer on his or her contact phone number to check the data or to ensure the accuracy of the delivery. When delivering items that the seller does not have in stock in its own warehouse, the latter depends exclusively on the delivery by its supplier and the time in which this supplier can deliver the item to the seller. The seller informs the buyer by e-mail about current information regarding the delivery of items. If the delivery time is very long and the buyer does not want to wait, the buyer can notify the seller, who will remove the item from the order and return any funds already paid, and either deliver the other items from the order, or cancel the entire order, depending on the buyer’s choice. If the supplier does not confirm the availability of the ordered items to the seller within one month from the date of placing the order, the seller may reject the buyer’s order for the reason that the item is not available. On the day of rejection, the buyer’s order shall cease to be valid. The seller does not assume any responsibility for damage caused by longer delivery times or non-delivery of items that the seller does not have in stock at its own warehouse.

The seller shall prepare and send or prepare the item for personal collection within the agreed period and inform the buyer about this by e-mail.

Submitted orders shall be processed every working day, i.e. from Monday to Friday from 7:00 a.m. to 3:00 p.m., in the order of the submitted orders.

Purchase made via the website of the WooDrive web shop shall be considered a purchase made in accordance with the legal order of the Republic of Slovenia.

• Payment by transfer to the seller’s business account according to the offer/proforma invoice.
• Payment with Maestro/Mastercard/VISA payment cards.
• Payment by instalments with Leanpay (only in Slovenia).

The seller shall issue an invoice with itemized costs to the buyer and send it in .pdf format to his or her e-mail address no later than on the day of delivery or personal collection of the ordered goods. In case of personal collection at the collection point, the buyer shall present the seller with a printed invoice for the purchased items, thereby proving his or her order and the right to collect the ordered goods.

The buyer shall receive all the information about the online order at the e-mail address that he or she specified in the shopping basket when entering his or her information. If the buyer does not receive such an e-mail, there is a possibility that he or she has provided an incorrect e-mail address. In such a case, please notify us:

• by e-mail at info@woodrive.eu, or
• by telephone:+386 / (0) 38393890 or +386 / (0) 38393880

The consumer (natural person buyer) shall have the right to return the purchased goods within fourteen (14) days without stating a reason for his or her decision. In relation to the intended return, the buyer must submit to the seller a written withdrawal statement to the e-mail address  info@woodrive.eu or by regular mail to the seller’s address. The withdrawal statement is considered to be submitted on time if it is submitted within the period specified for withdrawing from the contract. The buyer must send the goods undamaged, in the same quantity and in the original packaging to the seller within fourteen (14) days of the notice of withdrawal from the contract, unless the goods are destroyed, damaged, lost or their quantity has been reduced without being responsible for this. The consumer may not use the goods until withdrawal from the contract or return and is responsible for the reduction in the value of the goods, if this is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods. The withdrawal statement must be accompanied by a copy of the invoice and must include information about the transaction account to which the seller will be able to return the already paid purchase price. This does not apply to products made to the customer’s order.

The only cost charged to the consumer in connection with withdrawal from the contract is the direct cost of returning the goods. The seller shall return the entire purchase price within fourteen (14) days of receiving the goods.

In exceptional cases, when the items are not returned in accordance with the Consumer Protection Act, the seller can offer the consumer the purchase of the item with appropriate compensation, which is determined in minutes upon return. The purchase with a reduced value is taken into account upon confirmation of the buyer by e-mail. The buyer can use the aforementioned redemption fee only when ordering another item of the same or higher value.

Objections, comments, requests, statements and complaints can be sent by the user or the buyer by e-mail to one of the following e-mail addresses: info@woodrive.eu or service@woodrive.eu or by regular mail to Raduha 56, 3334 Luče. Resolution of objections, comments, claims and complaints will take place in accordance with the provisions of the applicable legislation.

The seller will confirm the receipt of the complaint within five working days and inform the user how long it will take to process it and keep him or her informed about the progress of the procedure. The provider will endeavour to resolve any disputes in an amicable manner.

The district court in Ljubljana has jurisdiction over any disputes arising from the use of the online portal and from these general terms and conditions, which the provider and the user could not resolve in an amicable manner.

Melu d.o.o. shall respect the consumer protection legislation in force. The company shall make every effort to fulfil its duty to provide an effective complaint management system.

In case of problems, the buyer can contact the seller, Melu d.o.o., by phone on +386/ (0)38393890 or by e-mail at info@woodrive.eu. A complaint is submitted by e-mail at info@woodrive.eu or service@woodrive.eu . The complaint management procedure is confidential.

Melu d.o.o. is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle for the consumer not to initiate a dispute before the court. That is why the company Melu d.o.o. shall make every effort to resolve any disputes in an amicable manner.

In accordance with legal norms, Melu d.o.o. does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

The company Melu d.o.o., which, as a provider of goods and services, enables online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to a platform for the online resolution of consumer disputes (ODR). The platform is available to consumers here:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

The mentioned regulation arises from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.